Developers
Integrate BlueTickets into your applications and workflows
Email Forwarding Integration
BlueTickets can automatically create tickets from emails forwarded to your organization's unique inbound address. This is perfect for teams that want to receive support requests via email.
How it works:
- Connect your support email (e.g., [email protected]) in Settings → Connect Email
- Configure your email provider to forward emails to the unique inbound address shown (e.g., [email protected])
- When someone sends an email to your support address, it's automatically forwarded to BlueTickets
- BlueTickets creates a ticket with the email subject as the title and body as the description
- Replies to ticket notifications automatically thread back to the original ticket
REST API Integration
Use our REST API to programmatically create, update, and manage tickets from your applications. Perfect for mobile apps, webhooks, and automation.
API Keys
To use the API, you need an API key. API keys are organization-specific and can only be generated by organization administrators. Each key is scoped to your organization and provides full access to create and manage tickets.
- Generate multiple keys for different applications or environments
- Each key is tracked independently with usage timestamps
- Keys can be revoked at any time for security